The Florida Department of Transportation finally lifted the veil on its newest toll processing center — one that will debut in a revamped shopping mall space that formerly housed a huge Sears store.
FDOT announced it will host a Sept. 29 official dedication of its SunPass Centralized Customer Service Center, a 70,000-square-foot call centeroperated by Xerox Corp., as previously reported by Orlando Business Journal.
The new complex, expected to bring 500 jobs to the region, takes up the first floor of the former Sears at 9405 W. Colonial Drive in Ocoee’s West Oaks Mall.
Several officials are expected to be at the unveiling, including FDOT Secretary Jim Boxold, Miami-Dade Expressway Authority Director Javier Rodriguez, Tampa-Hillsborough Expressway Authority Director Jim Waggoner and Dave Amoriell, Xerox (NYSE: XRX) chief of operations for the public sector.
The new service center — which will handle processing more than 1 billion statewide toll transactions for FDOT — is expected to house positions ranging from executive-level to customer service positions, as OBJpreviously reported. Some of those positions were expected to be former workers of Faneuil Inc., which cut 268 employees last month, as previously reported by OBJ.
The office also is expected to be a catalyst for the mall’s long-awaited redevelopment, which has been talked about since 2012 when Las Vegas-based Moonbeam Equities I LLC spent $15.9 million to buy most of the 1.1 million-square-foot West Oaks Mall.
Fluker, A. (2016, September 28). New SunPass ‘centralized’ call center to debut at West Oaks Mall. Retrieved October 5, 2016, from http://www.bizjournals.com/orlando/news/2016/09/28/new-sunpass-centralized-call-center-to-debut-at.html